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Current Issue
December, 2017
Volume 43, Number 4
  
22 June 2012
Erin Edwards




Left to right, Aleena Gichie, Eileen Fay, Janet Pascual, Teresa Cardone and Beth Clausnitzer of Donor Services pose for a portrait. (photo: Erin Edwards)

If you have ever had a question or concern about the many ways in which CNEWA helps those in need, you may have spoken to one of five fabulous ladies in Donor Services. This Friday, they were kind enough to open up to us and answer some questions we had for them:

Eileen – Donor Services Representative

What do you do at CNEWA?
Well, I’ve worked here going on 51 years — I like to tell people I was born here! I take care of donors when they call the office by answering their questions. I also acknowledge and thank them for their donations with letters. Sometimes people will ask for Mass cards and I’ll put those together — odds and ends.

What is the best thing about your job?
I enjoy talking to donors when they call. Sometimes we make small talk and I’ll ask them “How’s the weather?” wherever they are calling from. Sometimes donors will tell me they like my [New York] “accent.” It’s pretty funny.

What is your favorite thing to do outside of CNEWA?
I really enjoy dining out, mostly food from Spain or Italy.

Aleena – Charitable Giving Advisor

What do you do at CNEWA?
I answer donors’ questions — primarily questions about Charitable Gift Annuities. I recruit new annuities, maintain and process the current annuities. When a caller wants to learn more about CNEWA, I’ll mail them a packet containing our magazine and annual report among other informational materials.

What is the best thing about working for CNEWA?
Knowing that we help people in need — like children, novices and seminarians. It helps me get through the day. It makes me feel good.

Tell us an interesting fact about yourself.
In 2006 I won Miss Tropical Paradise, a beauty pageant in Jamaica. I still hold the crown! Winning that pageant actually led me to meeting my husband and ultimately having our two beautiful babies whom I love spending time with.

Janet - Donor Services Representative

What do you do at CNEWA?
I have worked here for 29 years now! Once a donor’s gift is processed, I receive their information and send out a letter acknowledging their donation. Every year, CNEWA receives 9 percent of the “Mission Sunday” collection from archdioceses all over the United States. I send out letters, which are signed by Msgr. Kozar [CNEWA’s president], to each archdiocese thanking them.

What is the best thing about working for CNEWA?
I really enjoy working with my sister, Eileen. I enjoy helping donors and having the opportunity to talk to so many people from all over the country.

What is your favorite thing to do outside of CNEWA?
Spending time with my family. My husband died 11 years ago and as a result I grew much closer to our two children and now our 8 and a half (very important to mention the half!) year old granddaughter whom my husband never met.

(photo: Erin Edwards)

Teresa – Charitable Giving Advisor

What do you do at CNEWA?
I answer donors’ questions and concerns — primarily questions about our sponsorships. I also fundraise over the phone, reaching out to donors for assistance with current appeals and projects.

What is the best thing about working for CNEWA?
The mission. I also enjoy helping people who help other people. I am the channel between those in need and the people who want to help them. I also enjoy talking to donors and answering their questions about what we do and how their money is used.

What is your favorite thing to do outside of CNEWA?
I love cinematography and movies in general. Historical films are some of my favorites, like Schindler’s List and Braveheart. I also really enjoy spending time with my 16-month-old son.

Beth - Director of Donor Services

What do you do at CNEWA?
Everyone is familiar with the concept of customer service. At CNEWA we don’t have “customers;” we have donors. Donor Services provides individualized assistance, as requested, regarding the many ways our donors can assist the good works of our agency — by developing and maintaining positive and trusting relationships that, for some, have endured for decades. We ensure our donors’ confidence in CNEWA’s stewardship of their loving generosity.

What is your favorite thing about working for CNEWA?
Knowing that I’m doing something to help others — something bigger than me. I’m not just pushing papers — I’m helping people.

Tell us something interesting about yourself.
I’m really active, not athletic in the least. I enjoy scuba diving the most. I lived in Florida for 25 years and didn’t become certified until I moved to New York City. I always had fears about it. But once I did it, it was so freeing, peaceful and beautiful underwater. On my very first dive in Mexico, I did two reef dives and two cave dives.

Give us a call sometime!



Tags: CNEWA Donors